Greece's gov.gr platform has crossed 1 billion digital transactions. Five years ago, that number would have sounded absurd — yet it captures a quiet revolution in how citizens interact with the state. Certificates, tax returns, e-prescriptions, digital signatures: the Greece of 2026 bears little resemblance to what came before.
💰 How Greece reached 1 billion transactions
When gov.gr launched in March 2020, it was a modest portal with a few dozen services. The pandemic changed everything. Within six years, the platform evolved into a digital hub offering over 1,800 services — from birth and marriage certificates to property tax statements, criminal records, and statutory declarations.
Tasks that once required an entire day queuing at KEP (Citizen Service Centers) now take minutes on a smartphone. In-person visits to KEP have dropped dramatically, and real-time data tells the story: an average of 2.7 million transactions per day now run through the platform.
Milestone: In February 2026, gov.gr recorded its highest-ever monthly transaction count, surpassing 85 million. Digital statutory declarations remain one of the most popular services, with over 150 million issued since 2020.
💰 myAADE: 42 million tax filings gone digital
The myAADE portal (formerly TAXISnet) forms the second pillar of Greece's digital governance push. Over 42 million tax filings were submitted electronically in the last fiscal year, while the myData electronic invoicing platform — now mandatory — covers every business in the country.
myData isn't just a bureaucratic obligation. It dramatically reduces tax evasion, speeds up audits, and gives small and medium businesses access to automation tools that were previously exclusive to large corporations. According to AADE (the Independent Authority for Public Revenue), digitization boosted tax revenues by 8% — without raising a single tax rate.
💰 E-prescriptions: over 200 million per year
Electronic prescriptions may be the most tangible change in everyday life. Over 200 million digital prescriptions are issued annually through the IDIKA system, effectively eliminating handwritten prescriptions from the Greek healthcare system.
For patients with chronic conditions, automatic prescription renewals without a physical doctor visit have been a genuine lifeline. The time savings are estimated at millions of person-hours per year across the country.
"The digitization of public administration is not a technology project — it's a culture shift. And Greece is proving it can move faster than countries with far longer digital government traditions."
— EU eGovernment Benchmark Report 2025💡 Gov.gr Wallet: ID, license, diplomas on your phone
The Gov.gr Wallet is arguably the most ambitious digital identity application in Europe. A digital national ID card, driving license, and university diplomas — all stored with cryptographic security on your smartphone, progressively replacing physical documents in more and more situations.
Millions of Greeks already use the Wallet as their primary means of identification. KYC (Know Your Customer) technology now enables bank account verification through gov.gr without visiting a branch in person — a shift the banking sector had been waiting years for.
What the Wallet includes today
A digital ID with QR code, driving license, vaccination certificates, proof of enrollment, and — a recent addition — a digital social security number (AMKA). Each document carries a cryptographic signature and verification QR code, making forgery virtually impossible.
🏛️ A 10+ place jump in the EU eGovernment Benchmark
The European Commission's October 2025 announcement was revealing: Greece climbed more than 10 places in the EU eGovernment Benchmark, rising above the EU average for the first time. The areas where the country made the greatest strides: user-centricity in automated services, cross-border service interoperability, and transparency.
The improvement didn't happen by accident. Strategic use of ESPA 2021-2027 funding financed dozens of modernization projects — from migrating services to cloud infrastructure to redesigning back-office systems at GSIS (General Secretariat for Information Systems).
2026 Target: According to the Ministry of Digital Governance, the goal is clear: 100% of commonly used public services available digitally by the end of 2026. The current rate stands at 92%.
📌 What this means in practice
The change isn't measured only in numbers. It's measured in hours not wasted in queues. In certificates issued at 2 a.m. In tax returns filed from the islands of Syros or Gavdos without a middleman.
For businesses, digitization brought a 35% reduction in bureaucracy, according to Ministry of Digital Governance data. Company formation can now be completed in under one day online — something that took weeks just a decade ago.
Challenges that remain
Despite impressive progress, digital exclusion still threatens significant portions of the population. Elderly citizens in remote areas and people without smartphones or basic digital skills — for them, KEP centers remain essential. The government is planning “next-generation KEP” that will function as support points for citizens who need help navigating digital services.
Cybersecurity concerns are also a constant. In January 2026, two DDoS attacks against gov.gr infrastructure were successfully repelled, but they served as a reminder that security is an ongoing process, not a final destination.
🌐 What's next: the 2026-2027 digital roadmap
The next phase includes digital appointment booking across all public services, unified databases across ministries, an AI chatbot on gov.gr for automated citizen guidance, and full deployment of the European Digital Identity Wallet — a pilot in which Greece is a participating country.
At the same time, GSIS is migrating the core of public administration to a government cloud (G-Cloud), targeting improved resilience, speed, and security. The ambition is bold: to make Greece a case study in digital transformation at the European level — and the numbers suggest it's well on track.
